Do you allow dogs in your patio?
To insure the comfort of ALL of our guests and staff, we ask that you leave your pets at home. Service dogs are always allowed but please be aware that emotional support animals are not considered service dogs under California law and will not be permitted on the premises. CA Health and Safety Code Section 114259.5
Can we bring a cake and cut it ourselves to waive the cake-cutting fee?
Thank you for choosing to celebrate with us. The cake cutting fee covers the cost of our staffs’ time of providing plates and utensils and washing them afterward. It also helps offset the loss of revenue from in-house desserts and makes up for the extra time a party will be at the table but not ordering more food. We are always happy to put a candle on our dessert.
I have a reservation, can I have a seat near a heater/under shade?
We will try our best make sure everyone is comfortable. Heaters are limited, but so far we’ve heard that it’s quite cozy in our patio as long as you come prepared with layers in case you do run cold. On hot sunny days, shade isn’t guaranteed either, bring sunglasses and hats.
Are reservations required?
We welcome walk-ins on a first-come-first-served basis.
Contactless ordering is so annoying. Why do you choose to use it?
We agree. Contactless ordering is not the ideal situation. Our lights are still on because of loyal guests who have supported us with compassion and patience as we make changes to adapt to new and existing challenges in our industry. If you prefer to have your order taken by our staff, let us know. We are here for you.
We realize that QR ordering is not perfect but has provided many benefits.
QR has been the answer to the labor shortage
QR allows all staff members to be part of the tip pool, addressing the wage gap that has been an ongoing issue in our industry.
QR gives guests the power and control to order and pay as they like
QR increases efficiency by eliminating time spent running back and forth to terminals to enter orders
QR reduces waste from order entry errors
QR allows guests to enter follow-up or additional orders without needing to wait on a server
QR frees up our time spent at the terminals and allows our staff more time spent engaging with guests and working with the entire team on the floor
Again, QR is not perfect, so please ask our staff for tips on how to make QR ordering easier for you.
Why can’t I book more than 2 weeks out?
We are currently booking 2 weeks out. This allows us to adjust our outdoor availability if the weather should turn unfavorable
Do you allow larger party reservations of 12 or more?
Yes, contact hello@tophatterskitchen.com to discuss your event.